ace8 Privacy Policy

Identity Information

When you register your account, we collect your full name, date of birth, national ID number (where applicable), and gender. This information is essential for verifying your identity and managing your account securely.

Contact Information

We collect your email address and mobile phone number. This information is used for account verification, transaction notifications, and providing support services.

Financial and Payment Information

To process deposits and withdrawals, we collect payment method details such as bKash or Nagad account information, bank account numbers, and transaction history. Full card or account numbers are not stored on our servers.

Technical and Usage Information

The following information may be collected automatically from your device:

• IP address and geographic location (approximate)
• Browser type and version
• Device identity and operating system
• Time spent on the site, pages visited, and click data
• Referral URL (where you came from)

Directly Provided Information

Information reaches us directly when you register on ace8, log in, make transactions, contact the support team, or fill out any form.

Automatic Collection

When you access our platform, certain technical and behavioral information is automatically collected through cookies, web beacons, and similar technologies. This information helps improve the performance of the site.

Identity Verification Process (KYC)

We conduct a KYC (Know Your Customer) process for the purpose of providing secure services and preventing money laundering. In this process, a copy of a national ID card or passport may be collected. These documents are stored with the highest level of security.

ace8 uses collected information for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and VIP rewards
• Providing customer support services
• Preventing fraud, money laundering, and other illegal activities
• Fulfilling legal obligations
• Improving platform performance and enhancing user experience
• Implementing responsible gaming policies and identifying potentially at-risk players
• Sending important service updates and notifications

When We Share Information

ace8 does not sell your personal information. However, information may be shared in the following cases:

• Payment Processors: Necessary information is shared with relevant payment partners to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology Service Providers: Limited information may be shared with trusted third parties providing hosting, analytics, and security services, who are bound by strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Business Transfers: Information may be transferred in the event of a merger or acquisition, but the protections of this policy will remain in place.

International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred to another country, we ensure that all relevant parties maintain adequate data protection standards.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ace8 uses the following types of cookies:

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Performance Cookies: Help improve site speed and user experience.
• Analytics Cookies: Used to understand which parts of the site users visit most.

Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may cause some ace8 services to not work properly. Contact our support team for more details.

Retention Period

We retain your personal information only for as long as it is needed or required by legal obligation. Even after an account is closed, financial records may be kept for a defined period to meet regulatory requirements.

Security Measures

ace8 applies industry-standard technical measures to protect your information:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Database encryption — stored data is kept in encrypted form
• Two-Factor Authentication support
• Regular security audits and penetration testing
• Restricted access policy — only authorized staff can view information
• Automated monitoring to detect suspicious activity

Risk Acknowledgment

Although we take the highest security measures, no transmission of information over the internet is 100% secure. We commit to acting quickly in the event of a cybersecurity incident and notifying affected users in a timely manner.

As a user of ace8, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Portability: You can request to receive the information you provided in a structured format.
• Right to Withdraw Consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, contact our support team via live chat or email. Some requests may be only partially fulfilled if there are legal obligations that apply.

The ace8 platform may occasionally contain references to third-party websites, such as payment processor sites. These third-party websites have their own privacy policies and are outside ace8's control. We recommend that you read the privacy policy of any third-party site before visiting it. ace8 is not responsible for the data protection practices of third parties.

All ace8 services are for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration, and if an underage user's account is identified, it is immediately closed and the associated information is deleted.

If you suspect a minor is using ace8, please notify us at [email protected].

ace8 reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform. Continued use of ace8 after any changes will be considered your consent to the updated policy.

The "Last Updated" date shown at the top of the page always indicates the most recent version.